Refund policy

 

Return and Exchange Policy

Effective Date: 1st Jan 2024

 

At Avittam Diamond Jewels, we prioritize your satisfaction with our products. Please review our updated Return and Exchange Policy, including the conditions for returns and exchanges.

 

Returns Process:

  • Returns are processed within 30 days of delivery.

Returning a Product:

  • If you wish to return a product, follow these steps:
    1. Send us clear pictures of the product.
    2. Pack the product securely with its original box.
    3. Confirm the return with us before sending out the parcel.

Return Options:

We offer the following option:

  • Return Order Return Exchange Page: You can also go to the Order Return Exchange page on our website and fill out the provided form for your return.
  • Direct Message: Alternatively, you can send us a direct message on our site's support chat with your return request.
  • Email: Feel free to email us at support@avittamdiamondjewels.com to initiate your return process.

These additional options aim to provide you with greater flexibility and convenience when returning your products.

 

Return Policy Terms:

  • All returned items must adhere to the terms specified in the return policy provided to you via our chat.

Responsibility and Costs:

  • If you return a package without prior notification, the buyer will be fully responsible for it.
  • The buyer is responsible for the return shipping costs. However, in certain cases, we may provide a return fee. For further details, please contact us before sending the item back.
  • A 20% restocking charge will be applied to all returned items.

Beyond 30 Days:

  • If any issues are discovered after 30 days from the date of delivery, you are entitled to a repair. Returns will not be accepted after this policy period has expired. Please contact us for more information.
  • In some cases, we may offer an exchange service even after the 30-day period.

Refund Process:

  • If a return has been agreed upon, we will initiate the refund process within 72 hours of confirming receipt of the return package.
  • If any damage or problems are identified in the returned product, the buyer will be responsible for the loss of any value.

Product Condition:

  • The product must be in a new and unused condition.
  • Damaged or worn products will not be accepted under our easy return and exchange policy.

Special Consideration for Discounted Purchases:

  • If you make a purchase during any offer (Discount/Coupon), please note that it will not count towards the Easy Returns and Exchanges Policy.

Notes:

  • Countries: Australia, Canada, United Kingdom, United States
  • Accept returns: Yes
  • Return window: 30 days from delivery date
  • Return method: by mail
  • Item condition: new
  • Restocking fee: 20% of the product price
  • Return reason and fees: Customer responsibility (remorse), Customer responsibility (defective)


We value your trust in Avittam Diamond Jewels and aim to provide a seamless and transparent return and exchange experience. If you have any questions or require further clarification, please do not hesitate to contact us. Thank you for choosing us for your jewelry needs.