Terms of service

Terms of service

Effective Date: 1st Jan 2024

 

Thank you for choosing Avittam Diamond Jewels for your exceptional jewelry experience. This Terms and Service Policy outlines the terms and conditions governing the use of our services, website, and the purchase of our products.

 

1. Acceptance of Terms:

  • By accessing our website and utilizing our services, you agree to comply with and be bound by the terms and conditions outlined in this policy. If you do not agree with any part of these terms, please refrain from using our services.

2. Product Information:

  • While we strive to provide accurate product descriptions, including materials, sizes, and colors, variations may occur. We do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

3. Custom Orders:

  • Custom designed items or items with custom engraving cannot be returned or exchanged. For upgrades or repairs, please contact us immediately via Chat Box, WhatsApp, Email, or Phone.
  • Purchasing a specified item and making minor changes, such as ring size or engraving, is considered a custom order.

4. Special Warranty and Repair Service:

  • We offer a repair service to give you confidence in your purchase. Repairs or exchanges can be requested during the policy period.
  • Repair services may incur chargeable fees.
  • A full warranty is provided for 90 days after purchasing jewelry from our store.
  • After 90 days, we may still service your jewelry under our limited life service policy.

5. Custom Order Listing:

  • Customizing jewelry from our store is welcomed. If you prefer to keep your design private, please inform us during the order. Additional charges may apply for a reserved design.

6. Semi Mount Ring Specification:

  • This piece will be custom made to fit any size and shape of the center stone. Please specify when placing an order.
  • Provide measurements of your stone (in mm) and share photos of the stone in the chat box.
  • Stone Shapes available: Round, Emerald, Cushion, Long Cushion, Princess, Heart, Radiant, Marquise, Pear, and Others Fancy Cut.
  • We will provide you with a complete finished product; you only need to set your own main stone.
  • We would like to share photos of the final setup (before shipping) with you to ensure your satisfaction with the purchase.
  • After the setting has been delivered, if there are problems during setting the main stone, we are not responsible. However, we assure you that we follow your requirements diligently.

7. Contact Information:

  • For inquiries, clarifications, or assistance, please contact us via Chat Box, WhatsApp, Email, or Phone.

8. Changes to Terms:

  • We reserve the right to update, change, or replace any part of these Terms and Service Policy. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Thank you for choosing Avittam Diamond Jewels. We are committed to providing you with exceptional products and services.